Shipping & Returns

Shipping & Returns

Shipping Information

All orders are shipped within 1 working days. If you have not received an order within 10 days, please notify us by email at: enquiries@OneStopAnime.com.au

Refund and Returns

Your satisfaction is our first priority at One Stop Anime that’s why we test everything before leaving our warehouse. If your item is faulty upon receipt or is not as described, we will gladly refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition. If we receive the item back and cannot find a fault, it will be returned back to you at your cost.

Returns Process

To return an item, please send it to:

Returns

Level 3, 180 Bourke Street, Melbourne, VIC 3000

And also include the following information:

Your Order number if known (appears on the top of the confirmation email)
Your name and address

A description of the item you are returning